Spartan’s efficient customer service department is one of its biggest strength. It delivers an MTTR of less than 24 hours. The company has set-up a wide network of offices across India and abroad. This also includes office set ups in major Indian metros like Chennai, Hyderabad, Bangalore, Delhi, Kolkatta, Pune, Ahmedabad& Kerala. At these locations it has established highly effective call management systems with dedicated professional support staff. Over 150 well trained & experienced technicians are available 24x7 across India for commissioning and maintenance of machines. Spartan believes in upgrading knowledge and enhancing the skill levels of its products and it drives this by conducting training programs by professionals on site.It has an army of local marketing and service engineers to cater to customers in those regions. Spartan’s prompt & efficient after sales service department is one of the primary reasons for the company to achieve 80% repeat orders from its existing clients.
A routine in-depth study of PAN India call registers of all products every 15 days and filtering of the failure data. Same procedures are followed for issues in manufacturing, quality & transportation. Preparation of MOM by QA department for improvement on all failure points & assigning of responsibility in writing to all concerned people, whoever applicable. The sites are visited by the QA department for any immediate failure inspection to resolve the issues on top priority.
Another unique feature of Spartan is its customer delight team which is different from its customer service team. The company’s Customer Delight department helps clients train their team on site, as well as collect feedbacks and respond on it.This customer delight team constantly evaluates and analyzes a customers needs and thereby help provide solutions to maintain the performance of their machines. It offers to its customers an AMC (Annual Maintenance Contract) and PMC that is Preventive Maintenance Clinics. Project Management Consultant. AMC provides peace of mind to the customer during the duration for which the contract is held by maintaining the machines and providing training support. The maintenance includes regular checkups and routine work to regulate the performance of the machine. Whereas PMC is a free service which provides seamless integration between all stages of the construction process. Spartan’s customer delight department also provides technical solutions for various issues related to work sites, safety audits of machines etc to keep the machines in best condition.